RCK-HDR-B
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TAG guarantees all Strength and Fitness products from the date of shipment to be free of material defects or workmanship. TAG assumes no responsibility for personal injury or property damage by or through the use of products sold by TAG Fitness
Warranty shall not apply to any part of the Products sold consumed by normal wear and tear and/or damage due to negligent or inappropriate use, alteration, maintenance, storage, repair, operation, or handling by the buyer.
Product Warranties are against manufacturing defects. Weight Plates and Dumbbells are not intended for use on concrete floors and therefore use will not be covered under warranty also, such as; Dumbbells/ Plates showing signs of being dropped, Dumbbells showing signs of rubber splitting caused by rubber dumbbells hitting steel on racks.
Products should be cleaned with a clean, soft cloth moistened with water only and dried appropriately as surface rust is not a manufacturing defect. Marring the product due to the use of any cleaners will not be covered under warranty. Warranties become invalid when items are not used correctly or items are damaged not under normal use.
Olympic Bars showing signs of abuse from being dropped or left loaded with plates on racks and Wall/Medicine Balls damage due to being “slammed” will not be covered under warranty.
The foregoing limited warranties do not cover paint, coatings, and/or equipment altered without the express written consent of TAG, or damage caused to equipment by the carrier, misuse, abuse, improper installation, or improper maintenance.
TAG Fitness will repair or replace any item that can be shown to have broken, under warranty, provided the customer returns it to us for our inspection. Any costs of removal or transportation shall be the responsibility of the buyer.
Cutting of pads while unboxing, and grips tearing because of use w/jewelry are not manufacturing defects.
Cardio Pump Bars should never stand on end while plates are loaded or off-loaded. Failure to keep the bar horizontal while loading plates may result in damage to the bar end as well as damage to exercise studio flooring.
All TAG warranties are non-transferrable and are only valid to the original owner. Proof of purchase is required to process any warranty claim(s).
TAG offers a one-time replacement of a product found to be defective within the warranty period.
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thefullfacility.com
No Shipping outside the lower 48 in the USA.
If you have questions regarding anything below, please send an email to sales@thefullfacility.comor call us at 1-307-228-7754
.Take a look at our Easy Return And Refund Policy: Return And Refund Policy
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